Discovery & Digital Strategy

Wondering where to start on your digital journey or not sure what to do next?

Our world-class team of human-centered design experts will carry out user research and user experience discovery initiatives to help identify your next steps in digital.

Whether it’s building a digital product or not – we are in the business of helping you unlock your potential.

We know that every opportunity presents new and exciting challenges, which is why we’ve built out a number of productised frameworks to help assist you in your own digital transformation journey.

Discovery Workshops

1/2 Day to 2 Day Sessions

Great digital experiences start with great ideas. And that’s what our Inception Workshops and Ignite Digital Process delivers: PaperKite will help you go wide across issues and deep into potential solutions.

Big dreaming, playful thinking, and rule-breaking in a bid to craft your next steps in Digital.

Design Sprints

4 Day Session

A PaperKite facilitated Design Sprint is a four day workshop that uses industry-leading approaches to answer critical business questions through design, prototyping, and testing ideas with actual customers.

We bring together experts from across your business and pair them PaperKite experts at the forefront of their disciplines.

UX Research & Validation

User experience (UX) research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. Human-centered design principles are fundamental to the way we operate.

User research can be done at any point in the design cycle and will depend on the type of site, system or app you are developing, your timeline, and your environment.

Discovery & Exploration

1/2 Day to 2 Day Sessions

Great digital experiences start with great ideas. And that’s what our Inception Workshops and Ignite Digital Process delivers: PaperKite will help you go wide across issues and deep into potential solutions.

Big dreaming, playful thinking, and rule-breaking in a bid to craft your next steps in Digital.

UX Research & Validation

User experience (UX) research focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies. Human-centered design principles are fundamental to the way we operate.

User research can be done at any point in the design cycle and will depend on the type of site, system or app you are developing, your timeline, and your environment.

Design Sprints

4 Day Sessions

A PaperKite facilitated Design Sprint is a four day design workshop that brings together experts from across your business and pairs them with PaperKite experts at the forefront of their disciplines: customer experience design and technical experts who are up to date with the latest technologies and service trends.

"This was a WOW moment, there was so much WOW in this Design Sprint sessions. Thanks to PaperKite we achieved so much in one week."

"The insights we gained through PaperKite’s final report and presentation gave us what we needed to completely review our product, and how to achieve our aim of encouraging a shift to active and sustainable transport modes. In short, it was invaluable, and I would highly recommend their services."

“I can’t believe how far we got in just four days. Practical, fast and fully focused process.”

“Getting out of the office and working in a different way allowed our team to be so productive and creative, we got more done in four days than we would have in months in the office. I would recommend the process to anyone who is trying to solve a wicked problem.”

“Thank you once again for the workshop, it was fantastic and we thought your approach was excellent – we have been to a number of other app development companies and your approach was a clear leader”

Our Approach

We use the Double Diamond model to convey our approach to user research and human-centred design. The two diamonds represent a process of exploring an issue more widely or deeply (divergent thinking) and then taking focused action (convergent thinking).

Depending on where you are on your own digital journey will depend on what parts of the diamond that you will need. It’s also crucial to understand that no process is ever linear, and no model is perfect. We like to use these models as frameworks that we can work within rather than strict guidelines that don’t let us move to learn and validate things quickly.